Acceptable Use Policy
AI-Generated Content Guidelines
Last updated: 2026/09/17
1. Scope
This Acceptable Use Policy ("Policy") applies to all content generated, published, disseminated, or stored through SocialForge AI's platform. This includes:
- Text: AI-generated text, posts, articles, and captions
- Images: AI-generated or edited images and illustrations (if applicable)
- User Inputs (Prompts): The prompts and instructions you submit
- Scheduled Content: Content queued for publication on social media platforms
2. Content Standards and Prohibited Categories
SocialForge AI explicitly prohibits generating the following six categories of content:
- Pornography / NSFW Content: Any sexually explicit or adult content
- Violence / Gore: Graphic violence, gore, or血腥 content
- Hate Speech: Content that promotes hatred or discrimination
- Child Safety (CSAM): Any content sexualizing minors or endangering children
- Deepfake / Impersonation: Content impersonating real individuals without consent
- Copyright / Trademark Infringement: Content violating intellectual property rights
2.1 Zero Tolerance — Immediate Action
The following violations result in immediate termination and may be reported to authorities:
- Child sexual exploitation content (CSAM) or any sexual content involving minors
- Content promoting or assisting terrorism, extremism, or mass violence
- Instructions for manufacturing weapons of mass destruction
- Content inciting genocide or ethnic hatred
- Non-consensual deepfake sexual content targeting real individuals
2.2 General Prohibited Activities
- Generating or spreading misinformation or rumors
- Impersonating real individuals, brands, or organizations
- Infringing intellectual property, portrait rights, or privacy
- Passing off AI content as human-created
- Bulk generating spam or fraudulent content
- Using jailbreak prompts to bypass safety measures
3. Content Moderation Mechanism
SocialForge AI employs a multi-layer moderation system: Automatic Filtering + Human Review + Periodic Audits.
3.1 Automatic Moderation (Real-time)
All requests and generated content undergo real-time security scanning:
- Input Filtering: Keyword, semantic, and intent analysis of prompts
- Output Filtering: Real-time safety assessment of generated content
- Usage Pattern Analysis: Monitoring abnormal API call behavior
- Safety Models Used: OpenAI Moderation API, Anthropic content safety filters, and proprietary models
3.2 Human Review
- Auto-flagged content enters human review queue
- User-reported content is reviewed by our Trust & Safety team
- Reviewers complete content safety training and sign confidentiality agreements
3.3 Content Classification
| Level | Description | Response | Action |
|---|---|---|---|
| L1 Critical | Child safety, terrorism | Auto-block + human confirmation | Immediate ban + report |
| L2 High Risk | Severe violations | Auto-flag + priority review | Remove + suspend account |
| L3 Medium Risk | General violations | Human review | Warning + remove |
| L4 Low Risk | Minor violations | Report-triggered | Warning + request edit |
4. Reporting Mechanism
4.1 When to Report
- Content that violates this Policy
- Content involving child safety or terrorism
- AI impersonation or content infringing your rights
4.2 Reporting Principles
- Confidentiality: Reporter identity is strictly protected
- Neutrality: All reports undergo independent, objective review
- Anti-Abuse: Malicious or false reports are logged and addressed
5. Reporting Channels
Use any of the following to report violations:
- Dedicated Report Email: report@socialforge.ai
- General Support: support@socialforge.ai
- In-App Reporting: Available through the content details menu
- Urgent/Critical: security@socialforge.ai
6. Response and Processing Times
| Violation Level | Initial Response | Resolution |
|---|---|---|
| L1 Critical | Within 2 hours | Within 24 hours |
| L2 High Risk | Within 24 hours | Within 3 business days |
| L3 Medium Risk | Within 3 business days | Within 7 business days |
| L4 Low Risk | Within 5 business days | Within 15 business days |
If extended processing time is needed, we will proactively notify the reporter with an explanation. Process: Report received → Initial classification → Content review → Action decision → Execution → Notification.
7. Enforcement Actions
| Action | Measure | Applied When |
|---|---|---|
| 1. Content Warning | Written warning, require deletion or modification | First minor violation |
| 2. Content Removal | Remove violating content | Confirmed L3-L4 |
| 3. Feature Limitation | Reduced API limits or model access | Multiple minors or single L3 |
| 4. Account Suspension | Temporary suspension pending review | L2 or accumulated violations |
| 5. Permanent Ban | Permanently terminate access | L1 or multiple L2 |
| 6. Legal Action | Report to law enforcement, cooperate with investigation | Suspected illegal L1 |
8. Appeals Process
If you disagree with an enforcement action, you may submit an appeal within 15 days of receiving notification:
- Appeal Email: appeal@socialforge.ai
- Processing Time: Within 10 business days
- Review Method: Independent reviewer not involved in the original decision
9. Transparency and Policy Updates
- We publish a content safety transparency report every quarter
- Material changes are notified at least 15 days in advance
- Continued use of the platform constitutes acceptance of updated policies
10. Contact Us
- Content Safety: safety@socialforge.ai
- Report Violations: report@socialforge.ai
- Appeals: appeal@socialforge.ai
- Company: SocialForge AI Pte. Ltd.
- Address: 1 Raffles Place, #20-01, Singapore 048583