Privacy Policy
Last updated: 2026/09/17
1. Data Controller
The data controller for this Service is:
- Company Name: SocialForge AI Pte. Ltd.
- Registered Address: 1 Raffles Place, #20-01, Singapore 048583
- Privacy Contact Email: privacy@socialforge.ai
- Data Protection Officer: Not applicable at this time
2. Personal Information We Collect
2.1 Information You Provide
- Account Information: Email address, display name, and password (encrypted storage)
- Payment Information: Transaction amount, payment status. We do not store complete card numbers — card data is processed by our payment processor (see Section 5)
- Communication Records: Emails, support tickets, and feedback you send to customer support
- Social Media Data: Access tokens and profile information when you connect social media accounts
2.2 Information We Collect Automatically
- Device & Network: IP address, device model, operating system, browser type, timezone
- Usage Behavior: Page visits, feature usage, operation logs, session duration
- Log Data: Request timestamps, error logs, performance data
2.3 Third-Party Login
When you sign in with Google, we obtain authorized basic profile information.
3. How We Use Your Personal Information
| Purpose | Legal Basis |
|---|---|
| Providing and maintaining Service | Contract performance |
| Billing and payment processing | Contract performance |
| Customer support | Contract performance / Legitimate interest |
| Service notifications (billing, security, policy updates) | Legitimate interest |
| Security and fraud prevention | Legitimate interest |
| Product optimization and analytics | Legitimate interest |
| Legal compliance | Legal obligation |
We may aggregate or de-identify data for statistical analysis. Such data cannot be traced to specific individuals.
4. Cookies and Tracking Technologies
| Type | Purpose | Can be disabled |
|---|---|---|
| Strictly necessary | Maintain login, core functionality | No |
| Functional | Language preferences, personalized settings | Yes |
| Analytics | Anonymous usage statistics, product optimization | Yes |
You can adjust preferences through your browser settings or our Cookie Preference Center.
5. Information Sharing and Disclosure
We do not sell your personal information, including as defined under applicable laws such as CCPA. We only share information in the following circumstances:
- Service Providers: Cloud computing, payment processing, customer support, analytics, etc., bound by confidentiality agreements. Payment card data is processed exclusively by our PCI-DSS compliant payment processor, Waffo Pancake, and is not stored on our servers.
- Legal and Regulatory Requirements: In compliance with laws, court orders, or legitimate government requests
- Business Transactions: In cases of merger, acquisition, etc., with advance notice and continued protection obligations
- With Your Consent: For other purposes with your explicit prior consent
6. Data Security Measures
- Transmission Encryption: TLS/HTTPS
- Storage Security: Sensitive data such as passwords is encrypted or hashed
- Access Control: Principle of least privilege; employees sign confidentiality agreements
- Regular Security Audits: Periodic vulnerability scanning
In the event of a security incident affecting your rights, we will notify you and relevant regulators within 72 hours of discovery per GDPR requirements. Please keep your account credentials safe and do not share them with others.
7. Personal Information Retention Period
| Data Type | Retention Period | Disposal |
|---|---|---|
| Account information | During validity; 90 days after account deletion | Delete or anonymize |
| Transaction records | As required by law (typically 7 years) | Delete or archive |
| Customer support records | 3 years | Secure deletion |
| Security audit logs | 12 months | Secure deletion |
8. Your Data Rights
To exercise the following rights, contact us at privacy@socialforge.ai. We will process requests within 30 calendar days.
| Right | Description |
|---|---|
| Right to be informed | Know what data we collect and how we use it |
| Right of access | Obtain a copy of your personal data |
| Right to rectification | Correct inaccurate or incomplete information |
| Right to erasure | Request deletion of data under specific conditions |
| Right to restrict processing | Pause data processing under specific conditions |
| Right to data portability | Obtain your data in machine-readable format |
| Right to object | Object to processing based on legitimate interests or marketing |
| Right to withdraw consent | Withdraw consent for consent-based processing |
If you believe we have not handled your data properly, you have the right to lodge a complaint with your local data protection authority.
9. Marketing Communications and Opt-Out
With your consent, we may send marketing information related to our Service via email or in-app notifications. You can unsubscribe at any time by clicking the "unsubscribe" link in emails, disabling marketing notifications in Account Settings, or contacting us. Opting out does not affect service-related notifications (such as billing and security alerts).
10. International Data Transfers
Our servers and partners may be located in Singapore and the United States. When transferring data across borders, we protect data security through:
- Data processing agreements incorporating EU Standard Contractual Clauses (SCC)
- Transfers only to recipients providing equivalent protection levels
11. Children's Privacy
This Service is intended for users who are at least 18 years old. We do not knowingly collect information from minors under this age. If you believe your child has provided us with information, please contact us immediately and we will delete it as soon as possible.
12. Third-Party Links and Services
This Service may contain links to third-party websites or integrate with third-party services. This Policy applies only to information we collect directly. We are not responsible for the data practices of third parties and recommend that you review their policies before using them.
13. Policy Changes
Material changes will be notified at least 15 days in advance via platform announcement or your registered email, and the "Last Updated" date at the top of this page will be revised. Continued use after the effective date constitutes acceptance of the revised Policy.
14. Contact Us
- Privacy Contact: privacy@socialforge.ai
- Customer Support: support@socialforge.ai
- Company: SocialForge AI Pte. Ltd.
- Address: 1 Raffles Place, #20-01, Singapore 048583