Refund Policy

Last updated: 2026/09/17

1. Overview

All subscription payments are processed through Waffo, our secure payment partner. Due to the immediate delivery and intangible nature of our digital SaaS service, subscription fees are generally non-refundable except as described below.

2. Refund Eligibility

We offer refunds in the following circumstances:

  • 7-Day Guarantee for New Subscribers: First-time subscribers may request a full refund within 7 days of first charge, provided usage has not exceeded 50% of the plan's AI call quota
  • Duplicate Charges: If you were charged multiple times for the same transaction due to a billing error, you are eligible for a full refund of the duplicate charges
  • Verified Service Interruption: If our service is unavailable for more than 72 continuous hours due to technical issues on our end, you may request a pro-rata refund or service credit
  • Statutory Rights: Where applicable law grants you a statutory right to cancel or obtain a refund (such as the EU/UK 14-day cooling-off period), such rights are preserved and honored

3. Non-Refundable Cases

The following are NOT eligible for refunds:

  • Fees for subscription periods already used (except in cases outlined in Section 2)
  • Annual subscription refund requests made more than 30 days after initial purchase
  • Accounts closed due to violation of our Terms of Service or Acceptable Use Policy
  • Credits or unused AI calls that have expired per your plan terms

4. Processing Time

Approved refunds are processed within 5-10 business days and returned to the original payment method. The refund will appear on your statement within 5-10 business days after processing, depending on your bank or card issuer.

5. How to Request a Refund

To request a refund, please contact our support team:

Email: refunds@socialforge.ai

Please include the following in your request:

  • Your registered account email address
  • Transaction ID (found in your confirmation email or billing history)
  • Reason for the refund request

We aim to respond to all refund requests within 2 business days and resolve eligible requests within 5-10 business days.

6. Billing Disputes

If you believe there is an error in your billing, please contact us at billing@socialforge.ai before disputing the charge with your bank or payment provider. We commit to responding within 2 business days and resolving confirmed billing errors within 5 business days.

7. Chargebacks

If you dispute a charge through your bank or payment provider without first contacting us, your account may be suspended pending resolution. Please contact us first to resolve any billing issues. Excessive chargebacks may result in account termination.

8. Contact

For questions about refunds or billing, contact: